Cookie Policy

1. Introduction

This Cookie Policy explains how TrueThinks Ltd ("Company", "we", "us", or "our") uses cookies and similar technologies when you visit our website at clientrue.com or use our Clientrue platform (collectively, the "Service").

This policy is designed to comply with the UK Privacy and Electronic Communications Regulations (PECR), EU ePrivacy Directive, and Turkish regulations on electronic communications.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies can be "persistent" (remaining on your device for a set period) or "session" cookies (deleted when you close your browser).

3. How We Use Cookies

We use cookies for the following purposes:

Essential operation - To enable core functionality and security
Authentication - To keep you logged in and secure your session
Preferences - To remember your settings (e.g., language, theme)
Analytics - To understand how visitors use our Service
Performance - To improve the speed and performance of our Service

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are needed for the site and your account to work (sign-in, security, payments and remembering your cookie choice). They cannot be switched off.

Cookie Name	Purpose	Duration
clientrue-session	Session identifier for authentication	120 minutes (renewed while you use the site)
XSRF-TOKEN	Security token to prevent cross-site request forgery	120 minutes (renewed while you use the site)
remember_web_*	Keeps you signed in when you tick "Remember me"	400 days
clientrue_consent	Remembers whether you allowed analytics cookies	1 year
__stripe_mid	Stripe fraud prevention on payment pages	1 year
__stripe_sid	Stripe fraud prevention for the current session	30 minutes

4.3 Analytics Cookies

Set by Google Analytics only after you allow analytics in the cookie banner. They are never used for advertising, and you can withdraw consent at any time.

Cookie Name	Purpose	Duration
_ga	Google Analytics - distinguishes users	2 years
_ga_2FS7BYEW11	Google Analytics - maintains session state	2 years

5. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. Third parties that may set cookies include:

Google Analytics - For website analytics (Privacy Policy)
Stripe - For payment processing (Privacy Policy)
Cloudflare Turnstile - Bot protection on sign-in, registration and contact forms (Privacy Policy)

6. Managing Cookies

6.1 Cookie Consent

When you first visit, a banner lets you accept or reject analytics cookies with one click; strictly necessary cookies are always on. You can change or withdraw your choice at any time via "Cookie settings" in the footer or the button above. Withdrawing consent stops Google Analytics and deletes its cookies.

6.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

Delete existing cookies
Block all cookies
Block cookies from specific websites
Allow cookies from specific websites only
Block third-party cookies

For more information on how to manage cookies in your browser:

7. Impact of Disabling Cookies

If you disable or decline cookies, please note that:

Some features of the Service may not function properly
You may not be able to log in to your account
Your preferences will not be remembered between sessions
You may need to re-enter information more frequently

8. Similar Technologies

We do not use local storage, session storage, advertising pixels or fingerprinting on clientrue.com.

9. Regional Information

9.1 United Kingdom

Our use of cookies complies with the UK Privacy and Electronic Communications Regulations (PECR) and UK GDPR. We obtain consent before setting non-essential cookies.

9.2 European Union

We comply with the EU ePrivacy Directive and GDPR requirements for cookie consent and data processing.

9.3 Türkiye

We comply with Turkish Electronic Communications Law (No. 5809) and KVKK requirements regarding the use of cookies and similar technologies.

10. Updates to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.